How To Display Public Folder And Other Contacts In The Address Book?

Outlook Address Book

Outlook Address Book Features

Microsoft Outlook is an advanced email application that also serves as an excellent personal information manager. This means that the email program stores the personal as well as the contact information of the users in specific folders known as personal storage tables and Outlook address book respectively. The application also supports multiple Exchange server mailboxes. This means that the Outlook users can open the other mailbox in their own profile as another Microsoft Exchange account. This will enable you to have full access to the contacts folder.

For such users who get connected to Microsoft Exchange server, it becomes easier to maintain a Contacts folder in the Public Folders list. For displaying the Public Folder and other contacts in the Address Book, you can use the following instructions.

  • At first, you need to create a new Outlook profile that connects directly with the other user’s mailbox and then launch Outlook with this profile. Sometimes, you may get a pop up message that says Outlook cannot open the folders. In such cases, you need to you ask the Exchange administrator to get the Windows user account full access to the other user’s mailbox temporarily.
  • Now, you can right-click the other user’s Contacts folder, wherein you need to click on Properties and then on the Outlook Address Book tab. Here, you need to ensure that you have checked the Show this folder as an e-mail Address Book box. Below this option, you can change the ‘displayname’ from Contacts to a name that will make the address list look different.

    Exchange Administrator

    Outlook 2010

  • Once you’re done, you can close the Microsoft Outlook application. Now, navigate to Control Panel and then onto the Mail, to get the properties option for the profile that you had created earlier. Now, go to the Microsoft Exchange Server service option and then change the main mailbox from the other user’s to your own mailbox. At any point of time, you can contact the Outlook tech support team to know more about the application.
  • Next, you can click on the Advanced tab of the Exchange Server service and then add the other user’s mailbox as a secondary mailbox in the service.
  • You can now restart the Microsoft Outlook application using the same profile you had created earlier.

These steps can help you in displaying public folders and other contacts in the address book in Outlook. To know more about the features in Outlook, you may get in touch with our technical support team.

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Steps To Recreate Outlook's Address History

Outlook Address Book

Outlook Address Book Updates

Microsoft Outlook is one of the most preferred email applications by the users. This is because of the vast number of options the application provides the users. Outlook, along with being an excellent email application, also serves as a personal information manager for the users. This is because the program stores the personal and contact information of the users in specific folders. The contact information of the users is stored securely in the Outlook address book.

According to the Outlook tech support team, this email program also allows the users to copy and move the personal address book (.PAB) to another system. Personal address book is quite different from Outlook address book as .PAB comprises of contacts that you’ve added from your address history, which is different from the latter.

You can also recreate Outlook’s address history on another computer. For this, you need to follow the instructions mentioned below.

  • At first, you need to open Microsoft Outlook and click on Tools followed by E-mail Accounts. Now, you can select View or change existing directories or address books under the section labeled Directory. Now, click on Next.
  • Next, you need to click on Personal Address Book followed by Change. Here, you need to track the location of the .PAB file. Now, right-click on the Start button and select Explore or Open Windows Explorer.
  • In the next step, you can go to the location of the .PAB file comprising of your address history. You need to right-click the file and choose Copy. Now, insert a USB flash drive into the computer.
  • Now, you need to select the Open folder to view the files option from the dialog box and then click on Edit, followed by Paste.
  • Once the content has been transferred, you can insert the removable media into your second computer. Now, you can transfer the file to your hard drive.

    Dialog Box

              Outlook Address Book Features

  • Once it has been done successfully, you can open Outlook and then click on E-mail Accounts in Tools. Select the Add a new directory or address book option from the list of options in the Directory section and click Next. Now, you need to click on Additional Address Books followed by Next. Next, click on the Personal Address Book option and again on Next.
  • In the next step, you can click on Browse and search for the copied folder. Select it and click on OK.
  • Now, select File from the menu bar and click on Exit. You can now restart Outlook.

These steps can help you to successfully recreate Outlook’s address history on another computer. To get more information on Microsoft Outlook, you may get in touch with our technical support team.

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Procedure To Merge Address Books In Outlook

Outlook Address Book

Merge Outlook Address Book

Microsoft Outlook is the best emailing software, allowing you to communicate with others more effectively and efficiently. If you use the full caliber of this personal information manager, you will be able enjoy its multiple features, helping you prioritize and organize email messages. You can use it to access your email, tasks, contacts and calendar in a better and faster way. This emailing tool can be used for linking up to multiple email providers like Gmail, etc and downloading received and sent email messages from those accounts directly to your system. Though this system has many advantages, one primary disadvantage is the fact that you may end up having many different contact lists that you want to import into the email client. If you go for manual transfer, it could be tedious and boring. So, forget all the retyping. You can make use of an Outlook feature to merge all the addresses together. Here are the instructions to merge Outlook Address book information.


  • First, you need to open Microsoft Outlook. You can do this either by double-clicking on the icon or by locating the application via the Start menu. (Start Menu can be accessed by clicking on the Start button located at the lower-left corner of desktop screen. In the Start menu, you need to point to All Programs and then Microsoft Office. You will then find Microsoft Outlook application in the list of office applications, servers and services).
  • Thereafter, you need to click on the File bar located near the top of the application. You will see a drop down menu, and from this menu, you need to choose Import and Export. You will see that a variety of options is available.
  • After that, you need to select Import from another program or file and then click on the button named Next. You will see more options appearing.

    Manual Transfer

    Outlook Address Book Instructions

  • Subsequently, choose the Personal Address Book option. Click on the Next button yet again to start the Importing Address Wizard. Now, all you have to do is follow the prompts and the wizard will help you through the remaining process by asking you the location/s from where you would like to import contacts.
  • You should then select the appropriate address book you would like to import from, and the wizard will do the merging process.

Yes, this way your contacts will be merged into your existing Outlook address book. You can forego creating contact entries and retyping the details.

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Using MS Outlook To Access The LDAP Address Directory Online

Outlook Address Book

     About Outlook Address Book Settings

Microsoft has designed the Outlook mail client with support for the standard mail protocols, directory access protocols and so on. This means that an organization and its employees can use the Outlook application to access the mail server and the company’s address directory by making use of the different settings and options in the mail client.

Accessing the LDAP address directory using MS Outlook

A good example is the Lightweight Direct Access Protocol used by many organizations for maintaining an address directory in the network. You will see the LDAP option for adding the online directory in the Outlook Address Book settings, where you only need to provide the LDAP server address for connecting to the organisation directory.

For example, if you are one of the students or faculty members of the University of Illinois, Chicago, then you would be using their UIC mail network and will be having a UIC mail service account. After setting up this account in the Outlook mail client, you need to change the Outlook Address Book settings to establish a connection with the UIC LDAP server to access their address directory stored in the network.

This is how to do it. Go to the Account Settings option from the Tools menu in your Outlook application. This will launch the Account Settings wizard. There, go to the Address Books tab. Here, click on the New button you see on the toolbar. This will launch the Outlook wizard for adding the address book to your account. You will see an option for the LDAP internet directory service in the first step. Select this and press Next.

Directory Access Protocols

                     Contact Outlook Support

In the next step, you have to enter the LDAP server address in the text field provided. Give this as Now, click on the More Settings button you see there. Here, you might see a warning message asking you to restart Outlook to let these changes take effect. Ignore this message by pressing the close X button – not the OK button – on the message window.

You will now see the LDAP directory settings window. Here, go the Search tab. Go to the Search Base section you see there, and put a checkmark next to option Custom. Into the text field next to this option, paste this text – ou=people,dc=uic,dc=edu

Then, press Apply and OK to save these settings and exit the wizard. This will take you back to the Address Book wizard. Press Next, then, click Finish and restart Outlook to complete the process.

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Manually Updating The Copy Of Global Address List In Outlook

Outlook Address Book

Outlook Address Book Entries

When changes take place in the main Global Address Book of the Outlook program on the Exchange server, those computers that are running the Outlook 2007 and 2010 may not receive the updates automatically. If this happens, you will be missing new entries, notice incorrect entries or may see non-existent entries. Updating your Outlook address book will synchronize the cached Address Book with the Global address book. This may fix instances of mails that are bounced back to the sender.

Outlook 2007

  • Turn on your computer and open the Outlook program. In the Tools menu of the program, select Send/Receive and then select Download Address Book.
  • In the Offline Address Book dialog box, ensure that the Download changes since the last Send/Receive check box is selected and then click on the OK button.
  • The Outlook Global Address book is now updated.

Outlook 2010

  • Click on the File tab, then on Account Settings and then click on Download Address Book.
  • In the Offline Address Book dialog box, ensure that the Download changes since last Send/Receive check box is selected and click on the OK button.
  • Doing these steps will ensure that the Global Address Book is up to date.

Outlook 2013

  • Open the Outlook 2013 program and select the Send/Receive tab located on the ribbon.
  • Select Send/Receive Groups and then click on Download Address Book.
  • Select the OK button to finish the steps.

Outlook 2011 (Mac)

Bounced Back

Address Book

Outlook 2011 for Mac does not make use of Exchange Cached mode and directly connects to the Global Address Book. In this situation, your global address book will update every time the Send/Receive button is selected. So this does not need any configuration changes.

These are the simple steps to manually update the copy of global address list in the Microsoft Outlook program. You can follow these steps carefully so that you do not encounter any Outlook or Windows errors. If you have any doubts or confusions in any of the steps that are explained above or if you wish to know more on the Outlook address book, you can always seek assistance from our tech support team. Our technical support executive will be happy to help you to finish the steps successfully without encountering any errors.

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